![]() “We were sold on UJET’s product vision, especially the mobile SDK,” Collins explains. “But after researching UJET - which delivers seamless voice and chat experiences across all customer entry points: phone, web and mobile app - the team at Dia & Co realized they should also keep an eye toward the future. “IVR telephony is important for us, because personalized service via phone is a big part of our service commitment,” says Collins. So, too, was aligning the right tools and refining work processes so that agents could focus on customer success and delivering outstanding service.ĭia & Co set out to find an IVR telephony solution to help meet its immediate customer support goals. Additionally, we knew we wanted to set up feedback loops, so we could hear directly from our customers about how to improve our service and products and take action on that feedback.”Ĭollins says making it effortless for the Dia & Co customer to contact customer support “where and how she wants” was a priority. “We have always been committed to providing exceptional service to our customers, but we weren’t certain initially of the best method for handling our incoming contacts efficiently. “We had a lot to figure out initially,” says Lauren Collins, Dia & Co’s Senior Manager of Customer Experience. Dia & Co’s core mission is to “spark radical self-love through style.” And while Boujarwah and co-founder Lydia Gilbert understood how to meet the needs of an underserved population of women seeking fashionable apparel, they weren’t sure how to deliver a customer support experience that would delight their subscribers.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |